Shipping

When will my order ship?

All orders are processed and shipped the following business day.

Free Shipping?

alara case offers free USPS ground shipping for all orders shipping within the United States.

Technology

How does alara technology work?

alara reduces your exposure to cellphone radiation, without reducing your cell phone signal. alara cases contain a precision engineered, micro-thin, multi-patented antenna that automatically pairs with the antenna in your wireless device. This results in less wireless energy directed towards your head and body, without degrading the signal.

Is the alara case a radiation shield or does it block RF?

There are many products on the market that claim to reduce your exposure to cell phone radiation by either shielding or blocking the radiation. This may actually cause your phone to work harder and emit more RF Energy. alara uses a different technology. alara’s patented antenna technology pairs with the phones antenna which results in radiation being sent away from your head and body while maintaining the phone’s signal.

How is alara different from Pong?

We changed our name and Pong is now alara.  But it still contains the same unique antenna technology that reduces your exposure to cell phone radiation. As we continue to work hard to minimize your exposure to cell phone radiation, we wanted to update the product name to better reflect our mission. alara stands for “as low as reasonably achievable”. By protecting you and your phone, alara gives you peace of mind.

Will alara work outside the U.S.?

alara has been optimized for U.S. carrier networks.

Why is the alara antenna designed for my network?

To ensure optimal radiation reduction, alara is designed to function with the carrier specific frequency bands your phone operates on.

How does alara affect my signal?

alara is engineered to reduce your exposure to cell phone radiation without degrading your cell phone signal.

Does alara affect the battery life of my mobile device?

No, alara does not affect your battery life.

Testing

How is alara tested?

alara undergoes rigorous laboratory testing. Radiation exposure is measured with a state-of-the-art SAR test system. Cellphone signal is measured with a wireless test chamber similar to those used by carriers to test cell phones on their network.

If I drop my phone will alara protect it?

Yes. Alara cases offer protection from everyday use. Alara cases have been tested to meet or exceed the U.S. Military Standard Drop Test of up to six feet.

What countries is alara compatible with?

alara has been optimized for US, Canada, and Mexico carrier networks.

Protection

How does alara reduce my exposure to cellphone radiation?

With alara, your phone transmits less potentially harmful cellphone radiation towards your head or body.

How does alara protect me on the back of my phone? How is alara different from a shield?

alara is not a shield, it does not block cell phone radiation. alara contains an antenna engineered to pair with your cellphone's antenna to reduce your exposure to cell phone radiation while maintaining signal. A shield, which typically goes on the front of your phone blocks cell phone radiation, but also degrades your cell phone signal.

What is SAR?

SAR stands for Specific Absorption Rate and is a metric for the rate at which cellphone radiation is absorbed by the human body.

What is the FCC SAR limit?

In the United States, the Federal Communication Commission (FCC) sets the limit for public exposure to wireless energy at a SAR level of 1.6 watts per kilogram, averaged over 1 gram of body tissue.

A phone's SAR level must not exceed 1.6 watts per kilogram to be sold in the United States and receive certification from the FCC.

Can alara affect nearby people or devices?

alara does not increase the maximum signal your phone emits. Furthermore, the farther you are away from a phone, the intensity of wireless energy and your risk from exposure decreases exponentially. For example, at a distance of 10 inches away from the phone's antenna, the intensity of the wireless energy is less than one hundredth (1/100th) of the intensity at one inch away. So just as with a regular cellphone, the intensity of radiation that others may experience is extremely low relative to that of the primary user.

Does the Alara case offer any protection if you carry your phone in your pocket?

Alara significantly reduces Head and Body SAR, but in accordance with device manufacturer warnings, we recommend not keeping your cell phone on or near your body, including in your pocket, even with alara.

 

 

General Questions

How do I put on my case?

How do I take off my case?

What are alara cases made of?

All alara cases consist of a form-fitting, lightweight polycarbonate shell, which offers outstanding strength and durability. It also has a “rubber” (TPE) rim to provide additional protection.

The built-in antenna is made of copper and is applied directly onto the polycarbonate shell via a precise Laser Activated Plating technique.

Can I use an alara case designed for a specific phone model on a different phone?

No. Every alara case contains custom-engineered built-in antenna technology that only works with the unique antenna structure of a particular model phone and its corresponding network.

Does alara protect the front of my phone?

Yes. Our cases are designed so that if you lay your phone on a flat surface, the edges of the case will keep the front glass of the phone from touching it.

I got water on my case, will the antenna continue to work?

The antenna in each of our cases is coated to prevent corrosion. A little water won't hurt. In case of accidental dunking, simply turn the case upside down, and allow the water to drain out and air dry.

How do I clean my alara case?

alara applies a unique paint finish to each case that provides a high quality look and feel and is easy to clean.
Using a damp cloth, and wipe the case off. Easy!

Are alara cases heat sensitive?

We do not recommend leaving alara cases in direct sunlight or near heat over an extended period of time.

Is alara compatible with all other third party accessories?

The case is designed to work with the manufacturer's accessories supplied with your device. Every effort is made to accommodate common accessories, but all third party accessories may not be compatible.

Is alara compatible with Apple Pay?

Yes. The alara case is compatible with Apple Pay.

Is alara compatible with wireless charging?

Yes. The alara case is compatible with wireless charging.

I don't see a case for my phone, do you make one?

Don't see your case—Click here. We will make our best effort to accommodate your request.

California Prop 65 Warning

WARNING: Alara cases contain a chemical known to the State of California to cause cancer, birth defects or other reproductive harm.
For more information about Californial Proposition 65, please visit the website maintained by the California Office of Environmental Health Hazard Assessment: http://www.oehha.ca.gov/prop65.html