Shipping

When will my order ship?

All orders are processed and shipped the following business day.

Free Shipping?

reach case offers free USPS ground shipping for all orders shipping within the United States.

Technology

How does reach case work?

The antenna inside your reach case couples with your phone’s antenna to create an enhanced antenna system with superior transmit and receive signal properties. Extend the reach case antenna to maximize the antenna performance.

Why is the reach case antenna designed for my network?

To ensure optimal antenna performance, reach case is engineered to complement the carrier specific frequencies that your phone operates on.

Will the reach case give me more “bars?”

reach case is always working for you, even if you don’t see bars increase. To better understand this, take a look behind the bars.

Will it work with the antenna NOT extended?

Yes, the reach case is always working to improve your LTE signal, but for maximum improvement you can extend the antenna.

Will reach case improve my Wi-Fi?

No. reach case is not designed to improve Wi-Fi.

Testing

How is reach case tested?

reach case antenna performance is tested in a wireless test chamber similar to those used by carriers to test cell phones on their network. To reflect real-world usage, anthropomorphic hands and heads made with human tissue simulating materials are used during testing

If I drop my phone will reach case protect it

Yes. reach case offers protection from everyday use. reach case has been tested to meet or exceed the U.S. Military Standard Drop test of up to 6 feet.

General Questions

Where can I buy reach case?

reach case is available at select U.S. Spring Mobile stores and on brinkcase.com.

What carriers does reach case work on?

reach case is engineered to enhance your signal on all the major carriers: AT&T, Verizon, T-Mobile, and Sprint.

Will reach case work outside the US?

reach case has been optimized for U.S. carrier networks.

How do I put on my reach case?

Step 1: Insert side side of the phone with the volume buttons into the case.
Step 2: Rotate the other side of the phone into the case and snap the case together.

How do I take off my reach case?

Step 1: Turn the phone upside down and use your thumb to ‘peel’ the bottom left corner of the case away from the phone.
Step 2: Run your finger across the gap that is created between the charge port area of the phone and the case, continuing to the opposite (bottom right) corner of the phone.
Step 3: Peel the bottom right corner of the case until the phone pops free.

I got water on my reach case, will the antenna continue to work?

Yes, the antenna will not be affected by water, but dry off your case before putting it on your phone.

Is reach case heat sensitive?

reach cases and their embedded antennas are designed to withstand exposure to typical temperature ranges.

How do I clean my reach case?

reach case has a unique paint finish that provides a premium look and feel that is also easy to clean. Using a damp cloth, wipe the case off. Easy.

Is reach case compatible with all other third party accessories? (Headphones, chargers, screen protectors, etc.)

Every effort is made to accommodate common accessories, but not all third party accessories may be compatible. The case is guaranteed to work with the manufacturer’s accessories supplied with your device.

Is reach case compatible with Apple Pay?

Yes. The reach case is compatible with Apple Pay.

Is reach case compatible with wireless charging?

Yes. The reach case is compatible with wireless charging.

If I drop my phone will reach case protect it?

reach case offers protection from everyday drops and bumps. They have been independently certified to exceed the US Military Standard drop test of up to six feet.

What is reach case made of?

reach case consists of a form-fitting, lightweight polycarbonate shell, which offers outstanding strength and durability. The reach case also has a rubber (TPE) rim to provide additional protection.

Does the reach case protect the front of my phone?

Our cases are designed so that if you lay your phone on a flat surface, the edges of the case will keep the front glass of the phone from touching it the flat surface.

California Prop 65 Warning

WARNING: reach case contains a chemical known to the State of California to cause cancer, birth defects or other reproductive harm.
For more information about California Proposition 65 please visit the website maintained by the California Office of Environmental Health Hazard Assessment